Shipping policy

Shipping Policy

Thank you for shopping with LootVault Ltd.

Order Processing

Orders are processed Monday to Friday, excluding UK public holidays.
We aim to dispatch all in-stock orders within 1–2 business days.
Orders placed after our daily cut-off time or on weekends and public holidays will be processed on the next business day.
During new product launches, pre-orders, or busy periods, dispatch may take slightly longer.

Shipping Methods

Shipping options and costs are displayed at checkout based on your delivery address and the items in your order.

Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).

Delivery Times

Estimated delivery times begin once your order has been dispatched:

UK Standard Delivery: 2–4 business days
UK Express Delivery (if selected): 1–2 business days

Delivery times are estimates and are not guaranteed.

Pre-Orders

If your order contains a pre-order item, it will normally be dispatched once all items are available unless otherwise stated on the product page.

Release dates are provided by manufacturers and distributors and may change without notice.

Incorrect Shipping Information

Please ensure your shipping address is correct before completing your order. LootVault Ltd cannot be held responsible for delays or additional costs resulting from incorrect or incomplete address details supplied by the customer.

Lost or Delayed Parcels

If your parcel has not arrived within the expected delivery timeframe, please contact us. We will work with the courier to investigate and keep you updated throughout the process.

Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours of delivery with your order number and photographs of the packaging and items. We will assess the issue and arrange a suitable resolution where appropriate.

International Shipping

International shipping may be available to selected countries. Customers are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by their destination country.