Returns & Cancellation Policy

At LootVault Ltd, we aim to provide genuine, factory-sealed trading card products in perfect condition.

Returns

Due to the nature of our products, we do not accept returns on any orders once they have been dispatched. This includes, but is not limited to:

• Trading card booster packs

• Booster boxes

• Elite Trainer Boxes (ETBs)

• Tins

• Collection boxes

• Accessories

This policy helps ensure the authenticity and integrity of all sealed products for every customer.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery with your order number and clear photographs. We will investigate the issue and, where appropriate, provide a replacement or refund in accordance with your statutory rights.

Order Cancellations

Orders may be cancelled within 1 hour of purchase, provided they have not already been processed or dispatched.

After the 1-hour cancellation window has passed, we are unable to cancel the order.

To request a cancellation, please contact us as soon as possible, quoting your order number.

Your Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer law, including your rights if goods are faulty, damaged, or not as described.